Shipping, returns & after-sales

Effective October 27, 2026 · Last updated October 27, 2026

We want your order to arrive safely and your experience to feel straightforward. Contact support@naazley.store with your order number for assistance.

Shipping destinations and charges

Checkout currently supports United States delivery addresses. Standard shipping is $7 per order, with free standard shipping on merchandise orders of $75 or more after discounts. Available methods and any applicable taxes appear before checkout is completed. International delivery is not currently offered.

Processing and delivery

Online payment and paid orders are not yet enabled. Once ordering opens, processing and delivery estimates will be displayed before purchase. We will not take payment without providing the applicable fulfillment information. Carrier delivery estimates may change because of weather, holidays or other disruptions.

If we cannot ship within a promised time, we will notify you, provide a revised estimate and offer a choice to agree to the delay or cancel for a prompt refund of unshipped merchandise. If no shipping time was stated, applicable law generally requires shipment within 30 days or your consent to a delay. We will provide tracking when available. A tracking label alone does not mean a parcel has been handed to the carrier.

Changes and cancellations

Email us as soon as possible to request a cancellation or address correction. We will accommodate requests before dispatch where possible. Once shipped, an order must follow the return process. If we make an address or fulfillment error, we cover the reasonable cost of resolving it.

30-day return window

You may request a return within 30 calendar days after delivery for unused, unburned, undamaged items in original packaging. Include your order number and the item(s) you wish to return. Contact us before mailing so we can give the correct return instructions. The business address below is not a walk-in shop or an automatic return authorization.

Eligibility and exceptions

Opened fragrance oils, used or burned candles/incense, altered items and items damaged through misuse are not eligible for a change-of-mind return. This does not affect claims for defective, damaged, incorrect or misdescribed goods or other non-waivable rights. Any final-sale exception must be clearly disclosed on the product page before purchase; otherwise the ordinary return policy applies.

Return shipping and fees

For change-of-mind returns, the customer pays tracked return postage. Original delivery charges are not refunded unless required by law. We do not charge a restocking fee. For items that arrive defective, damaged or incorrect, we cover reasonable return shipping or provide another appropriate remedy. Please keep packaging and provide photographs if practical; photographs are not a waiver of your legal rights.

Damaged, missing or incorrect items

Contact us promptly, preferably within 7 days of delivery, so we can investigate with the carrier. Include your order number, description of the problem and any available photos. The 7-day request is for faster handling and does not shorten statutory rights. If tracking says delivered but the parcel is missing, check with household members and the carrier, then contact us for help.

Refunds and exchanges

We will review returns and notify you of the outcome within 5 business days of receiving them. Approved refunds are initiated to the original payment method within 5 business days; your financial institution may take additional time to post the credit. For an approved exchange, we confirm item availability and any price difference before proceeding. If a suitable replacement is unavailable, we offer a refund. No store-credit-only restriction applies to approved refunds unless you choose credit.

Care and support

Follow all product safety instructions and visit our Fragrance Care page. For every support request, please include your order number where available. We aim to reply within 2 business days, excluding US holidays.

NAAZLEY B TRADING LLC · 17131 POMELO DR, WEST HILLS, CA 91307, United States.
Email: support@naazley.store.